Jan 2026 - Present
Experience Designer Manager | Chubb Inc. | Full-time
Lead end-to-end UX design across digital platforms through user research, journey mapping, wireframing, prototyping, and usability testing while ensuring accessibility, responsive design, and design system consistency.
Develop and execute UX strategies that improve customer engagement, digital adoption, retention, satisfaction, and overall business performance.
Conduct user research, usability testing, competitive analysis, and analytics reviews to identify customer pain points and drive data-informed design decisions.
Build and maintain strong cross-functional partnerships with Product, Engineering, Marketing, and Business stakeholders to align UX initiatives with organizational goals and deliver user-centered solutions.
Lead, mentor, and develop UX/UI designers while facilitating workshops, design reviews, and executive presentations to communicate UX strategy and design rationale; manage UX project planning, resource allocation, and design budgeting to ensure alignment with business priorities and technical feasibility.
Leverage AI capabilities as part of daily UX workflows to enhance research, design efficiency, and product delivery, while also leading the development and implementation of multiple internal AI-driven UX capabilities; stay current on UX trends and emerging technologies to continuously evolve the digital experience.
Sep 2022 - Dec 2025
Experience Designer | Chubb Inc. | Full-time
Conduct user research, interviews, usability testing, and feedback analysis to identify needs, address pain points, and refine designs.
Design wireframes, mockups, and interactive prototypes for web and mobile applications, creating user-centric interfaces aligned with brand objectives.
Collaborate with product managers, developers, and stakeholders to ensure design feasibility, align with business goals, and oversee implementation.
Design responsive interfaces optimized for devices, ensuring brand consistency with design systems and accessibility compliance.
Monitor and analyze user interactions and design performance using analytics tools, providing insights and improvements to stakeholders.
Mentor and guide junior designers and interns, providing feedback, design direction, and support to strengthen team skills and maintain design quality standards.
Mar 2016 - Aug 2022
Lead Product Designer | Freelance | Part-time
Created user-centered brand identities and marketing assets across digital and print, aligning with UX principles to drive engagement and connections.
Conducted user research, interviews, competitive analysis, and usability testing to inform user-centered designs and elevate brand experiences.
Developed wireframes, prototypes, and mockups for responsive web and mobile interfaces, delivering seamless user experiences.
Leveraged competitive analysis, journey mapping, and persona development to align UX strategies with user needs.
Built and managed websites, led social media campaigns, and delivered tailored UX solutions across industries and non-profits, ensuring accessibility, usability, and brand consistency through a unified design system.
Sept. 2012 - Dec. 2021
Digital Art Director & Visual Designer | Paper Mart Inc. | Full-time
Designed promotional materials and digital assets for industries such as Universities, Pharmaceuticals, Healthcare, and Financial Services.
Collaborated with developers and cross-functional teams to create wireframes, prototypes, and redesigns, enhancing user experience and brand alignment.
Refined visual elements and layouts using industry-standard tools to produce cohesive, high-quality designs.
Maintained brand consistency across marketing projects while delivering digital assets to support sales and marketing initiatives.
Collaborated on the company's e-commerce store website, implementing user-centric solutions and applying UX best practices to enhance the overall user experience.
May 2004 - May 2010
Senior Designer | Bauer Media Group | Full-time
Created and structured page layouts adhering to established style guides to maintain brand consistency and visual harmony.
Guided and coached Junior Designers, fostering skill development in visual design principles and techniques.
Handled production responsibilities for high-profile national publications like InTouch, Life & Style, and Woman’s World, ensuring quality and consistency.
Prepared print-ready files according to precise specifications, ensuring alignment with production standards.
Managed project timelines throughout the design and production process, meeting deadlines and delivering results efficiently.
Developed image composites and executed image retouching, including color correction and blemish removal, to enhance overall visual quality.
Dec 2000 - April 2004
Designer | Bauer Media Group | Full-time
Worked closely with the Editor-in-Chief and copy editors to develop innovative design solutions that align with editorial vision.
Designed page layouts incorporating typography, imagery, and color to create visually appealing spreads.
Supported the Art Director by crafting and arranging multi-page layouts for publication.
Edited and clipped photos, created custom text treatments, and optimized images for layout integration.
Organized, named, and saved image files per production guidelines to ensure seamless workflow and file management.
Conducted photo research using sources like WireImage and Getty as needed to source high-quality visuals.
Built and maintained a comprehensive photo archive, accessible to the entire creative team for reference and project use.